FAQ

How do I install the Q app?

ANDROID DEVICES.

Type the following URL into your browser https://tinyurl.com/rgtv25 and download. Alternatively you can use the Firedl app and add the following code 280233

For Fire TV devices (Firestick)

Go to the magnifying glass on the top left of the home screen and search for Downloader, download and install. Once you have installed the downloader app open it and add the following URL into the box.
https://tinyurl.com/rgtv25 and download and install the Q app.

 

What internet speed do I need?

In order to stream our Premium TV with no issues you will need a minimum STABLE internet connection of 10mbps. Whilst we offer a try before you buy option we recommend you have the minimum download speed before purchasing. You can check your speed by clicking here.

 

What do I do if my programs buffer?

Check your internet speed Here. You should have at least 10mb STABLE download speed, a latency of about 40m/s and the jitter should be less than 30. Also reset your router and device by unplugging for 5 minutes.

 

Still having problems?

If you are still experiencing problems please contact our customer services dept by emailing uktvalmeria@gmail.com and we will get back to you as soon as possible. Alternatively you can call our helpline on 0044 1792959006 or whats app 0034 694440184.