How do I install the Q app?
ANDROID DEVICES.
Please email uktvalmeria@protonmail.com for installation instructions.
For Fire TV devices (Firestick)
Go to the magnifying glass on the top left of the home screen and search for Downloader, download and install. Once you have installed the downloader please contact us for installation instructions. uktvalmeria@protonmail.com
What internet speed do I need?
In order to stream our Premium TV with no issues you will need a minimum STABLE internet connection of 10mbps. Whilst we offer a try before you buy option we recommend you have the minimum download speed before purchasing. You can check your speed by clicking here.
What do I do if my programs buffer?
Check your internet speed Here. You should have at least 10mb STABLE download speed, a latency of about 40m/s and the jitter should be less than 30. Also reset your router and device by unplugging for 5 minutes.
Still having problems?
If you are still experiencing problems please contact our customer services dept by emailing uktvalmeria@protonmail.com and we will get back to you as soon as possible.